Call Center Agent Resume

Call center agents are the support staff of businesses who attend customers' calls and solve queries and problems. The job they do is an office-bound and practically very stressful as they have to attend more than 100 calls in a shift. Sometimes, they even have to suffer abuse from irate customers without any of their faults. Being patient and handling such customers diplomatically are crucial skills for the job.

Other skills employers look for in agents are communication, computer, learning, multitasking, troubleshooting, and coping with pressure. To succeed in this position, you have to maintain a high degree of discipline, be flexible to work in night shift, speak politely and think quickly.

Call Center Agent Resume Example

Philip Hardy
824 4th St,
Algoma, WI 54201
Contact: (920) 487-5668
Email id:

Career Objective

To work as a call center agent for an insurance company where my knowledge on insurance products, and ability to provide fast and accurate information would help the management in growing business.

Summary of Skills:

Work Experience:

Call Center Agent
Affluence Financial Corporation, Hazard, KY
February 2012 - Present
Responsibilities and Duties

Call Center Agent
Tokia Phones, Hazard, KY
March 2010 - January 2012
Responsibilities Handled


Bachelor's Degree in Business Administration
ABC University, Hazard, KY


Available upon Request

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