Engineering assistance is required in the field of science and technology. Even a small machine works on the basis of the set functions as per the engineering commands. In most of the technical work field, engineering support personnel are required. They may be recruited in technical support engineering, network support engineering, application support engineering and so on as per their education and specialization. Engineering support responsibilities and job tasks are myriad and its major part is associated with the technical and engineering work. The personnel with this job post have to work in a team, where they have to meet the clients and represent the organization by presenting the project.
Job Responsibilities of an Application Support Engineer
An application support engineer has to conduct a variety of responsibilities; this may include providing superior quality technical assistance to the clients as well as the organization. They may have to work on other documentation and programming projects as per the requirement. Their main objective should be providing effectual technical customer assistance with an aim to contribute in the growth of the company, deliver technical as well as non-technical solutions to the end users in addition to the broad support in range of technologies. They may have to work in rotating shifts. Entry level candidates can be trained to deal with all these tasks. These personnel have to perform certain tasks which may include:
Job Responsibilities of a Network Support Engineer
The major responsibility of the network support engineer is to ensure the need of their clients and system in order to monitor, design and maintain computer networks. They may have to initiate by collecting data on routers, system and other hardware. During this phase, engineers may have to perform various tasks that may include estimating the costs of materials, budgeting and estimating expense of labor along with the anticipation of the potential future costs. Another form of job tasks may include configuration of networks, computers, remote access systems and periphery equipment which may include scanners, copiers and faxes into one system. They have to monitor and keep a track of the performance in order to ensure that they are fulfilling the demands. Network engineering support responsibilities include:
Job Responsibilities of a Technical Support Engineer
The personnel in this field have to deal with the technical issues raised by the clients and company. Technical engineering support responsibilities may include:
The basic engineering support responsibilities do not change, but it may differ slightly as per the field area. Being proficient in one's work and skills is mandatory to get this job post.