Call Center Director Resume

The modern-day business operation is very much dependent on call centers. These centers offer maximum advantages to the companies with a centralized telephone-based support and service to customers from one single point. Businesses establish call centers anywhere in the world where they can get employees at cheaper rates and get benefits of time zones. Based on the size of the business, a call center can be large or small with over 100 staff members or less than 12 representatives. To control the staff and solve customer issues, businesses hire call center directors.

The call center director manages entire activities happening daily in the call center. He will monitor the inbound and outbound calls, manage staffing and scheduling, inspect installations of latest technologies for efficiency in service, and meet the sales quotas. Usually, the environment of call centers is fast-paced, noisy and stressful. If you have excellent managerial and multitasking skills and can handle the stress, you can easily work at this position.

Resume Sample

Milton J. Higginbotham
3093 Edgewood Road
Memphis, TN 38115
Phone: 901-270-8289

Job Objective:
A call center director position to use my organizational and multitasking skills in managing day-to-day activities of a call center.

Summary of Skills:

Work Experience:

Call Center Director
MoonTek, Memphis, TN
2012 - present

Senior Operations Manager
MCI Incorporated, Memphis, TN
2009 - 2012

Bachelor's Degree in Business Management
Memphis University, Memphis, TN

Available upon request.

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