Support Manager Resume

Support managers or customer support managers are hired by organizations to develop and implement customer support policies and procedures. They are responsible for providing high degree of quality support to customers. These professionals are also expected to develop customer support team by hiring and providing training to employees. They assist the team in every aspect of customer support business and handle unsatisfied customers. If the company is also operating overseas, the support managers will also oversee daily functions of that particular office. Moreover, they form standardized performance metrics to measure performance of employees and judge them following the same criteria.

To handle a team of customer support, the candidate has to posses good communication, interpersonal, and computer skills. He or she must have the ability to remain calm under stressful situations and handle unsatisfied customers professionally. In addition, they must be an expert in analyzing data and hold experience of call center environment.

Support Manager Resume Template

Kristie R. Barringer
4226 Ventura Drive
Santa Clara, CA 95054
Phone: 831-428-7536

Career Objective:

Looking for a Customer Support Manager position with “General Dynamics” to lead and manage a team of Customer Support and provide outstanding support to customers.

Summary of Skills:

Work Experience:

Customer Support Manager
United Mobile, Santa Clara, CA
October 2015 - Present

Customer Support Manager
DataFone, Santa Clara, CA
February 2012 - September 2015



On request.

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