Support Representative Resume

Support representatives or customer service representatives are responsible for building company's image. They are the first whom customers contact via phone, email, or in person. As such, they serve as the faces and voices of the company. Daily routine duties include handling phone calls, answering emails, and resolving customers' complaint. They work with different industries such as banking, automobile, telecommunication, and service-oriented businesses. They try to resolve issues at the end and in very rare cases refer them to the management. To provide service to customers, they must hold in-depth knowledge of the product or services the company deals in and its policies and procedures. The customer service representatives have to maintain the service standards of the company and resolve issues in 24 hours.

Excellent product or service knowledge, problem solving, phone, and good communication skills, along with abilities to resolve conflict diplomatically, multi-tasking, and documentation skills are essential for the job.

Support Representative Resume Template

Sylvester D. Alvarez
4865 Lakewood Drive
Wayne, NJ 07477
Phone: 201-887-1992

Career Objective:

To obtain a Service Support Representative position with "Lotus Group," and build professional relationships with customers, manage documentation, administrative, and other necessary customer support duties.

Summary of Skills:

Work Experience:

Customer Support Representative
I-Tech Solution, Wayne, NJ
October 2015 - Present

Customer Support Representative
National Payroll Services, Wayne, NJ
February 2012 - September 2015



On request.

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